What information do I need to provide when contacting you?
When reaching out to us through our Contact us page, we kindly ask that you provide as much pertinent information as possible in your initial communication. The depth of details required may fluctuate based on the specific department you're addressing. By offering comprehensive information from the outset, you empower our team to deliver a more accurate and efficient response to your inquiries or concerns.
Prompt support
Effective communication is key to resolving issues and answering questions promptly. To facilitate this process, consider including relevant details such as your account information (excluding sensitive data like passwords), a clear description of your inquiry or problem, and any steps you've already taken to address the matter. If your message pertains to a specific product or service, please mention its name and any associated order numbers or transaction details.
We understand that composing a detailed initial message might require additional time and effort. However, this approach often leads to quicker resolution times and reduces the need for back-and-forth communication. By providing thorough information upfront, you enable our support team to gain a comprehensive understanding of your situation, allowing them to offer more targeted and effective assistance.
Protecting your privacy
At Workout Titan, we consider privacy a fundamental human right and place paramount importance on safeguarding it. We recognise the sensitive nature of personal information and have implemented robust measures to ensure its protection. Depending on the nature of your inquiry, there may be instances where we need to verify your identity by requesting certain personal details. However, we want to emphasise that under no circumstances will we ever ask for your Workout Titan account password. It's crucial that you never include your password in any emails or communications sent to us.
Our commitment to privacy extends beyond just protecting your password. We've established strict protocols for handling all types of personal information, ensuring that it is processed, stored, and used in compliance with relevant data protection regulations. Our team members are trained to handle your information with the utmost care and discretion.
Exercising caution
If you're unsure about the extent of personal information to provide initially, we recommend erring on the side of caution. It's always better to disclose less information at first and allow our team to guide you through any additional details we may require to assist you effectively. This approach helps minimise the risk of unnecessary exposure of sensitive information.
Rest assured that if we need any additional information to process your inquiry or resolve your issue, we will promptly and clearly communicate this to you. Our goal is to strike a balance between gathering the necessary information to assist you and respecting your privacy preferences.
Understanding our privacy policy
Before contacting us, we strongly encourage you to review our comprehensive Privacy policy. This document provides valuable insights into how we manage, protect, and utilise your personal information. By familiarising yourself with our privacy practices, you'll gain a better understanding of the measures we have in place to safeguard your data and the rights you have regarding your personal information.
Our privacy policy outlines the types of information we collect, the purposes for which we use it, and the steps we take to ensure its security. It also provides information on your rights as a data subject, including how to access, correct, or delete your personal information. By reviewing this policy, you'll be better equipped to make informed decisions about sharing your information with us.